Our warranty

The details of your Wintec warranty are set out below:

Terms and conditions

• Your warranty becomes effective from the date of purchase of your Wintec saddle.
• Please provide proof of purchase, the original purchase receipt and this warranty card.
• A repair or replacement under your Wintec warranty will not extend your Wintec guarantee period.
• Your Wintec warranty is processed through appointed Wintec retailers.

What is covered

• We will repair or replace your Wintec® saddle (or part thereof) at no cost, if found to have faulty materials or workmanship within two years of the date of purchase.
• We will repair or replace your Wintec® saddle (or part thereof) at no cost, if found to have a breakage in the tree for a period of 10 years from the date of purchase.

What is not covered

• Normal wear and tear.
• Accidental damage, faults caused by negligent use, lack of care or neglect.
• Use of the saddle for anything other than equestrian pursuits.
• Use of parts or accessories other than those produced or recommended for use with and in a Wintec® saddle.
• Repairs or alterations carried out by third parties not in accordance with our recommendations.
• The fit of the saddle itself.

If you believe you have a claim you will need to:

1. Contact the retailer from whom you purchased your saddle or your nearest Wintec retailer to discuss your concerns.
2. Take this card along with the original purchase receipt and the saddle to the retailer from whom you purchased the saddle or your nearest Wintec retailer.
3. Your retailer will then be able to assist in assessing whether your saddle has a defect covered under our manufacturer warranty.
4. Thereafter the retailer will then liaise with Wintec in relation to the warranty claim on your behalf.